One-Hour Response Guarantee in Cloud Hosting
Our Linux cloud hosting packages feature a sixty-minute reply time guarantee, which goes to say that no matter what question or difficulty you might have, we will always be there to help you. As a matter of fact, it seldom takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff reps will be at your disposal 24-7, even on official holidays and weekends, which goes to say that you’ll obtain swift assistance whenever you need it. We are aware of just how expensive time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have examined the issue and, in case we haven’t sorted it out, we will supply you with more info about what you have to do on your end, when the situation necessitates this. With our support services, you can rest assured that there will be someone to assist you instantly, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server package from us, you can take advantage of our prompt support services. You will obtain a reply to any support ticket submitted via the web hosting Control Panel or email sent to our customer and tech support staff in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes considerably less time to examine and resolve a problem. We will give you more details if the solution entails something that needs to be done on your end. If you touch base with us during holidays or weekends, the response time will be exactly the same and because of the fact that our support team is available to you 7 days a week, you will receive instant assistance for practically any technical, billing or general issue regardless of what time of day or night it is.