If you ever have any queries connected with the web hosting service in general or you experience a problem with your websites, you will need to get in touch with the hosting provider’s customer support team. It may not make a difference how soon they will reply when you've got a generic question, but an issue such as a blundered script update, for instance, may lead to your website becoming broken or unreachable online. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be offline. If you offer services or goods online, any outage will disruptively affect your website and you can lose current or potential visitors. Many hosting providers, especially resellers, handle emails and trouble tickets within 24 hours, but in the online epoch that is way too long, as visitors will hardly ever revisit a website that’s not working correctly over a lengthy span of time.

One-Hour Response Guarantee in Cloud Hosting

Our Linux cloud hosting packages feature a sixty-minute reply time guarantee, which goes to say that no matter what question or difficulty you might have, we will always be there to help you. As a matter of fact, it seldom takes more than half an hour to get an issue resolved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support staff reps will be at your disposal 24-7, even on official holidays and weekends, which goes to say that you’ll obtain swift assistance whenever you need it. We are aware of just how expensive time can be, so by the time we reply to your trouble ticket or e-mail, we’ll have examined the issue and, in case we haven’t sorted it out, we will supply you with more info about what you have to do on your end, when the situation necessitates this. With our support services, you can rest assured that there will be someone to assist you instantly, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server package from us, you can take advantage of our prompt support services. You will obtain a reply to any support ticket submitted via the web hosting Control Panel or email sent to our customer and tech support staff in no more than 60 minutes. The response time is guaranteed and it applies irrespective of the issue – technical or billing. Often, it takes considerably less time to examine and resolve a problem. We will give you more details if the solution entails something that needs to be done on your end. If you touch base with us during holidays or weekends, the response time will be exactly the same and because of the fact that our support team is available to you 7 days a week, you will receive instant assistance for practically any technical, billing or general issue regardless of what time of day or night it is.