There are different ways to get in touch with the hosting company whose services you are using, but the one that you will always find no matter which company you pick is a support ticket system. This is the easiest communication method for several reasons. In case no help desk staff member is available at the moment and they are all busy, a phone call may not be replied to, but a ticket will invariably hit home. Besides, you can copy & paste large bits of info without the need to worry about printing mistakes, and if a given problem needs more time to be resolved or a number of replies need to be exchanged, all the info will be in one place, so either party can always see the comments written by the other one. The downside of using tickets to get in touch with your web hosting company is that they are usually separate from the web hosting platform, which implies that if you have to provide information or to follow guidelines, you will need to use no less than two separate accounts and this number may grow if you want to administer a number of domain names. In addition, many web hosting companies respond to tickets after a few hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

The ticketing system that we use for our Linux cloud hosting packages isn’t separate from the hosting account. It’s an essential part of our all-inclusive Hepsia hosting Control Panel and you’ll be able to visit it at any particular moment with just several clicks, without the need to sign out of your web hosting account. The ticketing system includes a quick-search field, so you can track down practically any trouble ticket that you have posted in the past, if you need it. Additionally, you can read knowledge base articles that are relevant to different problem categories, which you can choose, so you can learn how to tackle a specific problem before you actually submit a ticket. The ticket response time is maximum 1 hour, so you can receive quick assistance at any given time and in case our customer service staff advises you to do something in your account, you can do it instantaneously without having to log out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s far more efficient to manage everything in a single place, so we’ve incorporated a ticketing system into the custom-created Hepsia Control Panel, which is offered with every single semi-dedicated server plan. This will allow you to handle the communication with our customer support team along with your website files, so you won’t have to memorize one more sign-in name for some other interface. You will be able to submit a new ticket or to track down the status of an old one with less than several clicks of the mouse whilst you’re browsing the content within your semi-dedicated account. Furthermore, you can search through older tickets using a smart search function or have a look at relevant knowledgebase articles, which offer solutions to common problems. The inbuilt ticketing system is strictly monitored 24/7/365 with the maximum response time being only 1 hour, so there will always be somebody to assist you.