The presence of the customer and technical support that a cloud hosting company offers will tell you a lot about the services they offer too. If you are allowed to use only emails and tickets, you have almost certainly found some reseller not the actual hosting provider. When this is the case, you will probably have to wait for a couple of days to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may need to get in touch with the real website hosting company for further assistance. If the provider provides you with several options for communication with quick response time which are available at any time, they're most likely the top provider, not a reseller. Therefore you will take advantage of prompt assistance and quality support as they'll have immediate access to the servers where your account is. Whatever the issue - sales or technical, it is generally much better to be able to communicate with your hosting company directly via your preferred method of communication.

24/7 Customer Support in Cloud Hosting

We acknowledge the significance of receiving assistance promptly, that's why our cloud hosting services include 24/7 technical support along with several ways of contact. In case you do not have an account yet, you can phone us or use our live chat and talk to a live agent, in order to learn more about our services or check if our servers meet the system requirements for your sites. As a result, you'll never end up obtaining a service that you cannot use. In case you already have an account with us, you can also open a support ticket from your Hepsia hosting Control Panel if the issue is entirely technical or it needs more analysis. In contrast to the vast majority of suppliers out there, we respond to all the tickets within one hour, so you will not have to wait for an entire day. Our support services are accessible day and night, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

All the Linux semi-dedicated hosting packages that we offer feature 24/7 customer and tech support, so whatever the issue you experience, you will be able to get in touch with us and we'll assist you at once. The guaranteed reply time for each e-mail message or support ticket that you open from your Hepsia website hosting Control Panel is 1 hour; usually the response time rarely exceeds twenty minutes. In addition, we offer telephone support with multiple local numbers around the globe as well as a live chat, so that you're able to get in touch with us and find more information about our solutions even if you don't have an account yet. We're able to help you with nearly any question or a difficulty you may have - payment methods, package features, email setup, web hosting account settings, and so on. If you employ our services, you won't ever have a scenario where you need to wait for a few days to get a problem resolved like you'll need to do with various other companies.

24/7 Customer Support in Dedicated Web Hosting

All dedicated server plans that we provide include 24/7 support via different means of communication and with a 1-hour max reply time guarantee. In case you want to find out more about the plans or you have various billing or general questions, you can phone one of the local numbers we have globally or you could use our live chat support and speak to a live representative. For entirely technical difficulties which require assistance from a technical support person or an administrator, you can open a support ticket from your billing Control Panel or you could send an e-mail, because all these channels are more appropriate to keep track of a given matter. The response time for them rarely surpasses half an hour, which means that you can forget about having to wait for an entire day so as to get assistance. Our support service is available for all the server-related matters, which includes the pre-installed software. In the event that you need help with third-party apps, you can consider acquiring the Managed Services upgrade that we provide for all of the plans.