Assistance Channels

  • 1 hour ticket response time

  • A one hour Ticket Answer Guarantee

  • Each ticket you post to the technical help team will be attended to within up to one hour. The regular inquiries shall be replied to immediately. Nevertheless, if the service question you have submitted requires some help from a proficient technician, we are going to send the ticket to him and will inform you about the delay.

  • Top quality support service

  • Qualified Customer Assistance Service

  • We’ll be on–line for you 24x7x365 to deliver advices and technical support and also to help you with any problem that you may come across while administering your virtual server. We’re able to support you with all pre–installed apps, such as your OS, server admin panel (depending on the VPS type) and the Control Panel made solely by our company.

  • Intuitive help center

  • An Educational Help Section

  • A complete and frequently updated articles base is incorporated into our custom–built Control Panel. It offers quick tips on how to execute all of the essential site administration jobs. The Help area gives you thorough how to tutorials and step–by–step video training. You can access the Help area by clicking on the Help or Video buttons in the top right part of each Control Panel section.