Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Section

  • In the Control Panel you will find a detailed Help section featuring tons of articles and regularly asked questions. They are answered by our support team of professional techs. Just fill in your question and our intelligent platform will provide you with the best possible answer.

  • Top quality support service
  • Educational Videos

  • We have compiled a selection of educational video tutorials that detailedly illustrate how to remedy a common issue related to your Linux cloud hosting packages account. You’ll find the video clips in the Help section.

  • Intuitive help center
  • A 60–Minute Support Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a 24–7–365 help desk support service and come with a 1–hour support ticket response guarantee. Our knowledgeable technical support engineers will be online 7 days a week and will resolve any issue that you could have within less than 60 minutes after the technical support ticket submission. Normally, an answer will be given to you within twenty minutes.