Tech Support Channels
A One–Hour Support Ticket Response Time Guarantee
Each assistance request you send to us will be dealt with within maximum 60 minutes. If for any reason whatsoever your support ticket or email requires further assistance from a system administrator, we will forward it and leave a comment to let you know that your matter is being examined. If you make use of the Admin Services package, any of the server administration services included there will be performed at a time of your preference.
A First–Rate Technical Support Service
Should you need any assistance while working with the Control Panel or with any of the applications that we’ve installed on the dedicated hosting server on your behalf, you can get in touch with the technical support staff at any moment through the ticketing system. Also, in case you require help administering your dedicated server, you can make use of our Admin Services package, which includes weekly OS updates, software installation and troubleshooting services, server monitoring and restarting procedures, data backup hard drive storage space, etcetera.
An Easy–to–Navigate Help Section
Each Linux dedicated servers hosting package is fitted out with our charge–free Control Panel, which offers a detailed knowledgebase and a group of educational video tutorials. Whenever you require help working with the Control Panel, just press the Help or Videos buttons in the top right corner.